Frequently asked questions

No. Your clients never log in to AVA. You manage everything for them. If we need information from a client, such as answers for their knowledge base, you can email them a one-time form that does not require an account.

You set a monthly price and a per-minute rate for each client. Clients pay through Stripe Connect, straight into your own connected Stripe account. AVA's share (minutes, tools and templates) is taken automatically from each client payment, and you receive the rest through your regular Stripe payouts.

Paying monthly adds a one-time $99 sign-on fee to your first payment, on top of the first month. Paying yearly waives it. The checkout page shows the exact amount before you pay.

You pay 12 times the monthly plan price up front and get 13 months of service. Yearly prices: DIY $588, Launch $1,188, Pro $2,388, All-Inclusive $11,988, Agency $29,988. Minutes are never billed yearly, so a yearly reseller sees two charges from us: the yearly plan fee, and a monthly bill for minutes. Neither is a duplicate.

That is what the Launch program is for: it includes a question guide that walks you through building a client's knowledge base section by section. Pro, All-Inclusive and Agency go further with a guided intake form for every client.

DIY: up to 3 clients; Launch: up to 10 clients; Pro: unlimited clients; All-Inclusive: unlimited clients; Agency: unlimited clients. A limit only stops you adding the next client; it never removes one you already have.

Yes. Contact us to change plans and we will take care of it for you.

Usage is billed per minute, always monthly, in 6-second steps. Rates by program: DIY $0.20, Launch $0.19, Pro $0.18, All-Inclusive $0.17, Agency $0.17.

Your client keeps their existing business number. You set up forwarding so calls reach their AI receptionist, either for every call or only when nobody answers. We provide the phone line and step-by-step instructions you can share with your client.

A template is a set of common guardrails plus intake questions for a specific industry. 27 are published today. Pro, All-Inclusive and Agency include every template we publish at no charge. DIY and Launch pay $10 per use, charged the first time you publish a template to a client.

Tools let a receptionist do things during a call, like send a text or an email, or book an appointment. Email, SMS and calendar tools are $5 per client per month except on All-Inclusive and Agency, where they are included, and custom tools (webhooks, Zapier and MCP) are $20 per client per month on every program. You only pay for the tools a client uses. On DIY and Launch you confirm each paid tool before it is switched on; Pro makes every tool available without a confirmation step but still pays the fees.